philosophy is to satisfy the client first and everything else
will take care of itself."
SME knows that good enough is not enough when it comes to
client service. Ask our project managers what makes them good
at their jobs and they'll answer: "I'm a client
advocate." Doing what's right and appropriate for the
project, not selling a service, comes first.
know who to call day in and day out. They don't get a
different name or different face every time. That results in a
better understanding of the client's goals and projects."
A lot of firms churn through people and projects. We don't.
SME's turnover is low because we take care of our people and
recognize potential. We also put a premium on developing
one-on-one relationships with clients. Our team members follow
clients throughout the course of their careers. Our goal is to
keep clients for life; once our clients know us, they don't
give clients practical, cost-saving solutions, not textbook
The quality of the solution counts. You know that and so do
we. We want our solutions to serve clients over the long haul,
not the short term. And, our solutions have to be economical,
not out of the realm of real dollars. That's why when a
project is challenging — a brownfield development, a bridge
embankment, a building restoration, a deteriorating roadway
— clients call SME first.
wider the variety of problems we solve, the better engineers
|Clients come to
us because we understand their business and their
issues. There's a comfort level. They know we have the
depth of experience and diversity of services to
handle all their needs. Clients come to SME because
they believe we can solve their problems. Period. They
have the right idea.
there from start to finish. Clients know they can
count on us from project conception to occupancy and
operation to rehabilitation and even redevelopment. We
don't stop when the environmental portion ends. We
carry the project all the way through
have evolved over time to meet the needs of our
clients. For many of our clients, one-stop shopping is
essential. By providing geotechnical, environmental,
construction quality control, pavement and roofing
design, and materials evaluation services, we can
support our clients at every stage of the building
cycle, from site assessment, acquisition and design
through construction and maintenance/restoration.
value entrepreneurial spirit."
|If you have the
drive and business savvy to uncover opportunities — and the talent to act on them
— you can carve a niche
for yourself within SME. Many people turn their life's
passion into a viable business plan and grow new
services, new markets and new benefits for SME and our
look for decent human beings first, people with a
strong work ethic and sense of integrity. We like to
hire people for the long run."
|We're not just
looking for technical excellence, we're looking for
people who love helping clients and co-workers
succeed. That means we are there for you, no matter
how small or difficult the request. If we don't know
the answer, we'll find someone who does. People
flourish at SME — for 20 years or more. A number of
our co-op students come back to work full-time for us;
so do employees who leave to work for another company
for a while. After they test the water across town or
across country, they're even more committed to SME and
our way of doing business when they return.
employee embraces our performance principles —
ownership; responsibility; attention to detail;
setting priorities; knowing what's going on; hard
work; checking up; facing the facts."
lead by example. We weren't the first to invent
performance principles, but our team members know if
something goes awry, it's because they probably forgot
(temporarily) to follow one of our eight principles.
the words are overused. But we're proud that SME is a family-run
and employee-owned business. Founder Ken Kramer passed the
reins to son Mark in early 2002 and SME didn't skip a beat.
We're small enough to treat each other like family and hold
each other accountable. And we're large enough at 200-plus
employees to carry the legacy — the expertise and excellent
service clients have counted on for 46 years — to future generations.