SME Recognized for Excellence in Client Satisfaction

09.11.18

SME Recognized for Excellence in Client Satisfaction

SME is honored to be recognized with a 2018 Premier Award for Client Satisfaction by PSMJ Resources, Inc. The award honors architecture and engineering firms that deliver a truly exceptional client experience.

Delivered in partnership with the client experience experts at Client Savvy, this award is based on data collected from 280,000 surveys across 300 firms. It is the only designation in the industry that highlights a firms’ commitment to client experience.

Since 2017, SME has been working with Client Savvy to develop a client feedback program. Our goal is to use all forms of feedback to improve our clients' experience. Our initial efforts indicate that SME has one of the highest Net Promoter Scores in the AEC industry.