You bring SME your toughest challenges. Why? Because you know we will make your life easier. But an excellent client experience goes farther than the solution. We want to fully understand your needs and expectations and become your trusted advisor. Gathering client feedback gives us the information we need to do just that.

Using Client Savvy's Client Feedback Tool, we have opened up another avenue for you to share your thoughts on our services and deliver the additional feedback we need to continually improve our delivery methods.

 

We are proud of the results! We now have client-provided performance data that we use to make improvements to our service and improve our clients' journey. Over 97.5% of responses over the last year indicate we met or exceed expectations. Over 64% identified our services as excellent to exceptional. Your client feedback about our service helped us achieve a very high Net Promoter Score (NPS) of 80. Brands known for great customer service such as Apple, Nordstrom, and Southwest Airlines achieve NPS scores in the 70s.

 

Read More From Our Clients Here

SME has always provided excellent field services over my construction career of 30 years plus in Michigan. I have worked with and known Paul Larsen since the mid 80's and I have had the pleasure of working with him once again on my current assignment at Purdue University with the Gilbane Building Company.

- John Medina, Project Manager, Gilbane Building Company

Your team has always found a way to meet tough schedule demands and we do appreciate it!

Your team is exceptional in their ability to respond to testing needs. Thanks so much for your support over the years.

On time, reliable, flexible. Appreciate that I am able to call with a request and SME is able to take it from there.

You guys are the best! And always my first call for testing and other problem solving. I appreciate SME's ability to complete the investigation thoroughly and within the available time frame without disrupting the existing building occupants.

SME has always come up with a way to provide fast, efficient testing for the materials I bring to them, no matter how obscure or "non" mainstream they may be. We rely on you and your staff greatly. Thanks!!

Your response and attitude towards an urgent site was exceptional. On a schedule driven projects in particular, ability to mobilize at site and provide timely recommendations to resolve an issue meant a lot to the client.

Your team did a great job, and were always ready to explain results and solutions. You were always willing to go the extra mile and were very responsive on short timelines. Thank you SME!

Very enjoyable to work with. On time and professional.

We truly appreciated your professionalism, honesty, timeliness and reasonable charges. There is no doubt we would use you again.

I watched some of the borings being taken. Very professionally squeezed the drilling rig into a tight location. Thanks for protecting our trees.

SME’s response and attitude towards an urgent site was exceptional. On a schedule driven projects in particular, ability to mobilize at site and provide timely recommendations to resolve an issue meant a lot to the client. Thank you SME.

Your team did a great job, and were always ready to explain results and solutions. You were always willing to go the extra mile and were very responsive on short timelines.

Your crew was always very responsive in my need for technical consult and would be pleased anytime I knew they were on the case.

Great job! Look forward to working with you in the future

Overall, a great job! Thanks for the support!

Great firm. We always count on SME!

We had a good experience with your company and will partner with you on future projects.

I always enjoy working with the team at SME.

Super reliable, super helpful, nicely done!!!

SME is always exceptional!