“The SME team goes above and beyond to provide requested services in a very timely fashion. As always, the entire team provides great service from start to finish.”
~ Triangle Associates
“SME has been essential in delivering and managing the Bridge Bundle projects, from fabrication through material testing and reviewing submittals. We rely heavily on SME’s expertise.”
“We really appreciate your responsiveness and for working with us to meet our needs. Communication was excellent and prompt. The full scope of services was performed timely and professionally. The staff assigned to the project in both the office and the field were easy to work with and very accommodating. Overall, thank you for a smooth process!”
~ Lake Metroparks
SME’s team for the Solanus Casey Project treated our requests with the utmost professionalism and handled all reporting and documentation in a very expeditious manner.”
~ The Albert M. Higley Company
Client feedback on our service improves our relationship with you. From the input we’ve received to date, SME has a Net Promoter Score (NPS) of 87. As a comparison, brands often considered to have great customer service such as Apple, Nordstrom, and Southwest Airlines generally achieve NPS scores in the 70s. We are proud of the work we are doing to help you succeed and that you continue to share about your experience with us. Thank you.