client experience

Client satisfaction and successful project delivery drives SME excellence.

Listening to our clients and partners drives smarter solutions.


An excellent client experience goes farther than the solution. For SME, we take time to really listen so we can better understand your needs and expectations. This provides us with the insight we need to be your trusted advisor. We employ Client Savvy’s Client Feedback Tool to help obtain your input. This simple tool provides you with another channel to share your thoughts on our services and deliver the additional feedback we need to continue to improve project delivery on future projects with you.


“It has worked out very nicely being partnered with SME on these last few Lansing CSO projects and we are excited you are on our team going forward for the next 5 years. You provided excellent service and it helps tremendously that you are local to these projects. Fishbeck is pleased with the responsiveness and the collaboration.”

~ Fishbeck

“The SME team is always on point with being able to provide services when called upon. This always leads to continued forward progress with the project. It is always a great peace of mind when SME is providing services on my projects.”

~ The Christman Company

“The owner made the right choice in bringing SME onboard. From our end we’re very pleased with service and timely response to all of our inspection scope. Starting with the Project Management, and the support provided by the office scheduling, it has been a pleasure dealing with SME to date. The field staff has been knowledgeable and responsive.

~ Turner Construction

“SME is a name that we and the Owner can trust to provide quality field tests, reports, and information. The real value is in the quality of the SME personnel who we’ve worked with. Each field tech, scheduler, or PM we encounter has provided excellent customer service. The SME team is always responsive with questions and provide us with the information we need to make quick decisions in the field.”

~ Aristeo Construction Company

Client Savvy Client Feedback Results*

Customer Satisfaction















*The percentage of respondents that say SME met or exceeded
expectations in each category in 2023.

Your Feedback Helps Us and Your Future Projects Thrive!

Client feedback on our service improves our relationship with you. From the input we’ve received to date, SME has a Net Promoter Score (NPS) of 87. As a comparison, brands often considered to have great customer service such as Apple, Nordstrom, and Southwest Airlines generally achieve NPS scores in the 70s. We are proud of the work we are doing to help you succeed and that you continue to share about your experience with us. Thank you.