A superior client experience goes farther than a single project or service. What matters most to us is helping clients revitalize our communities; as a result, the strength of our client relationships is paramount. With SME as your trusted partner:
Communication Is Transparent and Intentional. From the very first interaction, we listen intently and ask insightful questions to understand your goals and uncover your challenges. At each step, you will know what is going on with your project, and every decision prioritizes your best interests.
Excellence Is the Norm. Our teams design practical, tailored solutions focused on your success. Every project receives the same high quality service – no exceptions.
The Present Connects to Your Vision of the Future. We don’t wait for issues to arise. Our proactive approach anticipates potential challenges, employs a forward-thinking strategy, and sets the stage for ongoing success.
Every Detail Is Meticulously Managed. Every decision is aimed at maximizing the value delivered to you. We balance the tension between competing priorities without compromising on quality.
Communities Transform. Our passion comes to life in the communities we serve. When we work together, revitalization becomes our legacy.
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Client feedback on our service improves our relationship with you. From the input we’ve received to date in our Client Savvy feedback tool, SME has a Net Promoter Score (NPS) of 87. As a comparison, brands often considered to have great customer service such as Apple, Nordstrom, and Southwest Airlines generally achieve NPS scores in the 70s. We are proud of the work we are doing to help you succeed and that you continue to share about your experience with us. Thank you.