An excellent client experience goes farther than the solution. For SME, we take time to really listen so we can better understand your needs and expectations. This provides us with the insight we need to be your trusted advisor. We employ Client Savvy’s Client Feedback Tool to help obtain your input. This simple tool provides you with another channel to share your thoughts on our services and deliver the additional feedback we need to continue to improve project delivery on future projects with you.
94%
99%
96%
99%
99%
98%
100%
Client feedback on our service improves our relationship with you. From the input we’ve received to date, SME has a Net Promoter Score (NPS) of 87. As a comparison, brands often considered to have great customer service such as Apple, Nordstrom, and Southwest Airlines generally achieve NPS scores in the 70s. We are proud of the work we are doing to help you succeed and that you continue to share about your experience with us. Thank you.