client experience

Find out what our clients have to say about SME

Our Story Safety Leadership Team SME CARES Client Experience

You bring SME your toughest challenges. Why? Because you know we will make your life easier.

But an excellent client experience goes farther than the solution. We want to fully understand your needs and expectations and become your trusted advisor. Gathering client feedback gives us the information we need to do just that.

Using Client Savvy’s Client Feedback Tool, we have opened up another avenue for you to share your thoughts on our services and deliver the additional feedback we need to continually improve our delivery methods.

Read more from our clients

Left Left

“The SME team goes above and beyond to provide requested services in a very timely fashion. As always, the entire team provides great service from start to finish.”

~ Triangle Associates

“SME has been essential in delivering and managing the Bridge Bundle projects, from fabrication through material testing and reviewing submittals. We rely heavily on SME’s expertise.”

~ RS&H

“We really appreciate your responsiveness and for working with us to meet our needs. Communication was excellent and prompt. The full scope of services was performed timely and professionally. The staff assigned to the project in both the office and the field were easy to work with and very accommodating. Overall, thank you for a smooth process!”

~ Lake Metroparks

SME’s team for the Solanus Casey Project treated our requests with the utmost professionalism and handled all reporting and documentation in a very expeditious manner.”

~ The Albert M. Higley Company

survey results*

Customer Satisfaction

budget

94%

helpfulness

99%

schedule

96%

value

99%

quality

99%

responsive

98%

scope

100%

*The percentage of respondents that say SME met or exceeded
expectations in each category. September 2022.

We are proud of the results!

We now have client-provided performance data that we use to make improvements to our service and improve our clients’ journey.

Your client feedback about our service helped us achieve a very high Net Promoter Score (NPS) of 87. Brands known for great customer service such as Apple, Nordstrom, and Southwest Airlines achieve NPS scores in the 70s.