We expect honesty and integrity in everything we do.
We respect our clients, ourselves, each other, our suppliers, and the communities and environment we live in.
We work hard for our clients, their teams, each other and our communities.
We work together in strong teams to serve our clients and SME to achieve desired goals and success.
We use our extensive knowledge, experience, creativity and innovation to provide solutions to our clients problems.
We must own our commitments - to tasks, projects, clients, job, self and SME. Our personal commitment to own our responsibilities will motivate other team members to care and take ownership of their responsibilities.
Along with ownership comes the need for each of us to accept individual responsibility for our work, our team, and our technical and professional growth. Shared responsibility means that no one is responsible.
Paying attention to details is a critical part of everyone’s job and is critical for our success and the success of our clients. Avoid the tendency as we become more comfortable in our work or move to higher levels of responsibility, to think we no longer need to be concerned with details.
To properly manage our responsibilities and schedules, we must set priorities. This means applying self-discipline to ensure our focus is applied where and when it is needed and valued. We also must be willing to prioritize and say “no” before jeopardizing quality, reputation or relationships.
Awareness, open communication, and diligence are key components for knowing what’s going on with our clients, projects and organization. Open lines of two-way communication are critical. Both the sender and receiver are responsible to verify accurate and effective communication.
Serving our clients and supporting our teams requires hard work. Each of us must set a positive example of dedication that will motivate fellow SME team members to do the same. By maintaining a high level of effort, we will create a culture of commitment and achievement.
An essential element of carrying out an assignment is the need to check up on it before completion, then have it double checked by an independent, knowledgeable team member. Even the most dedicated and capable individuals benefit from peer-review.
Resist the natural human inclination to hope things will work out, despite evidence or doubt to the contrary. It’s not easy to admit that what we thought was correct did not turn out that way. Face the facts, make needed changes, and manage the outcome professionally.